My fax does not appear

Causes and fixes when a test does not show on faxbeep.com.

A test usually appears on faxbeep.com in 1 to 2 minutes. The list of test results updates by itself. If your test does not appear, find the cause below, fix it, and send again.

Causes

It is still on its way

A test usually appears in 1 to 2 minutes. Wait a few minutes before you send it again.

The list did not update

The list of test results updates by itself while the page is open. If your test does not show after a few minutes, reload the page.

The fax call did not connect

Faxbeep shows nothing for a call that failed. Read the transmission report of your machine. Check that you dialled one of the test numbers:

Country	Dial locally	International	Test email address
US	1 [phone]	[phone]	[e-mail]
UK	[phone]	[phone]	[e-mail]
Australia	[phone]	[phone]	[e-mail]

Each fax number is also a test email address: the digits of the international number, with no plus, then @faxbeep.com.

Then check the phone line and the fax settings of the machine, and send again. For a step by step check of the line, see test a fax line with a phone.

It is in a group

Tests from the same sender that look alike are shown as one stack, with a count on it. After a reload, your test can be inside a stack. Click the stack to see each test in it. See Groups.

The sender shows as Unknown

Many tests arrive with no sender number. Then the sender shows as “Unknown”. Look for your test by the time it arrived and the page count. See How the sender shows.

It could not be processed

The test arrived, but Faxbeep could not show its pages. Its page shows “This fax could not be processed. Please try sending again.”

Send it again. For a test by email, use a lower resolution or another file format.

It was removed

Each test is removed after 30 days, or sooner on a request. Its page then shows “This fax has been removed per our privacy policy.” or “This fax has been removed per user request.” See Public for 30 days.

Email test: the machine shows a message from Faxbeep

Faxbeep refused the email. Your email reached Faxbeep, so your machine can send email. Change the file as the message says. See Email refusal messages.

Email test: the machine shows a send error of its own

The email did not leave your machine. Check the outgoing mail server (SMTP) settings of the machine: the server name, the port, the login and the encryption.

Email test: nothing appears and there is no message

Check the address first. Faxbeep does not answer email to a number that is not one of its test numbers. Use the digits of the international number, with no plus, then @faxbeep.com. See Scan to email.

If the address is correct, wait a few minutes and send again.

Email test: only one page appears

Your machine probably sent one file for each page. Faxbeep shows one file for each email. Set the scan file format to PDF or TIFF, so that all pages are in one file.